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    Patient Tools
    Patient Tools  /  Appointments


    Learn more about our check in policy, office hours, confirmation and cancellation policies, after hours support, holiday schedule, and co-pay information.

    Check In:

    Appointments are scheduled during our regular business hours of 8a.m. - 5p.m. Monday through Friday by calling 704.384.1140. We ask that you arrive 15 minutes early for your appointment to allow time to copy your insurance cards and update any information in your chart. Please call the office if at any time you need to cancel or reschedule your appointment. We request you bring your medications with you to every appointment.

    New Patients:

    New patients are asked to arrive 30 minutes prior to their appointment time to fill out registration forms and health questionnaires. It is helpful to have your previous medical records sent to the office prior to your visit. We will also ask for your insurance card when you check in and a driver's license/photo identification.

    Confirmation and Cancellation:

    If you must cancel your appointment, we respectfully request that a minimum of 24 hours notice be provided. By doing so, you can be assured of another opportunity to make an appointment with our office. You will receive a reminder call one-two days prior to your appointment. Please listen carefully to the information and respond to us if necessary.

    After Hours Support:

    We provide an answering service after hours for urgent problems. You can reach us by dialing our regular phone number 704.384.1140) and a nurse will take your call. He/she will contact the physician if necessary. We ask that appointments be made during regular business hours for nonemergent problems, routine questions, and prescription refills. Hospital Care - Our patients are admitted to Presbyterian Matthews or Main. Adults that need to hospitalized will be cared for by a physician who is a member of the Presbyterian Inpatient Team. Children will be cared for in the hospital by the physician covering for the medical practices on that day. After discharge, follow-up will be arranged with your primary provider and all records will be transfered to our office.


    Novant Health Southern Piedmont Primary Care is closed on New Years Day, Good Friday, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas.


    The patient is responsible for the co-pay set by their insurance plan at the time service is rendered. This will be collected at the time of check-in before you see your provider.